New Zealand Gazette – 2005 – No. 55

Page 1385

✨ Health Service Provider Requirements



23 MARCH 2005

NEW ZEALAND GAZETTE, No. 55

(c) a complaints procedure in accordance with clause B5;

(d) appraisal of Eligible Person satisfaction;

(e) ensuring staff and subcontractors are aware of the relevant parts of this Notice; and

(f) information standards.

1385

B4. Rights of Eligible Persons

B4.1 The Provider must provide the Services in accordance with all requirements of the Code of Health and Disability Services Consumers’ Rights 1996. This includes:

(a) ensuring that a copy of the Code of Health and Disability Services Consumers’ Rights 1996 is available to Eligible Persons to whom the Provider provides the Services;

(b) establishing policies and procedures to ensure that the Provider:

(i) complies with the Code of Health and Disability Services Consumers’ Rights 1996; and

(ii) understands the Code of Health and Disability Services Consumers’ Rights 1996 and, where requested by the Ministry, is able to refer to documented policies and procedures to demonstrate the Provider’s effective implementation of the Code.

B5. Complaints Procedure

B5.1 The Provider must establish a complaints procedure for Eligible Persons, their families and whanau or other Persons, which is made known to and easily understandable by Eligible Persons.

B5.2 The Provider must ensure that, under the complaints procedure:

(a) all parties have the right to be heard;

(b) the Person handling the complaint acts fairly;

(c) complaints are handled at the level appropriate to the complexity or gravity of the complaint;

(d) any corrective action required following a complaint is undertaken;

(e) Eligible Persons are informed of their right to direct their complaints to the Health and Disability Commissioner and to the Ministry, particularly in the event of non-resolution of a complaint;

(f) complaints are handled sensitively with due consideration of cultural or other values;

(g) the making of a complaint will not in any way compromise the Eligible Person’s ability to receive the Services or the ability of that Eligible Person’s family or whanau to be involved in the Services;



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Online Sources for this page:

VUW Te Waharoa — PDF NZ Gazette 2005, No 55


Gazette.govt.nz — PDF NZ Gazette 2005, No 55




✨ LLM interpretation of page content

🏥 Wig and Hairpiece Service Payments (continued from previous page)

🏥 Health & Social Welfare
Wig, Hairpiece, Service Payments, Public Health, Disability, Ministry of Health, Provider, Eligible Person, Variation, Revocation, Notice, Gazette

🏥 Rights of Eligible Persons

🏥 Health & Social Welfare
Health Services, Consumer Rights, Complaints Procedure, Provider Responsibilities, Eligible Persons, Ministry of Health

🏥 Complaints Procedure Requirements

🏥 Health & Social Welfare
Complaints Procedure, Health Services, Consumer Rights, Provider Responsibilities, Eligible Persons, Ministry of Health