✨ Provider Terms and Conditions
1384
NEW ZEALAND GAZETTE, No. 55
23 MARCH 2005
PART B: PROVIDER GENERAL TERMS AND CONDITIONS
B1. Services for Maori
B1.1 The Provider must develop and implement processes to bring the perspective of Maori to the provision of the Services by the Provider. These processes will be suited to the scope and location of the Services provided and their impact on Maori and, where appropriate, will include using linkages developed with Maori to ensure that appropriate processes are in place to:
(a) monitor and evaluate whether the Provider’s services are meeting the needs of Maori Eligible Persons;
(b) identify and, where possible attempt to remove, barriers to accessing the Services provided by the Provider to Maori Eligible Persons;
(c) where appropriate, facilitate the involvement of whanau in the care and treatment of Maori Eligible Persons receiving the Services from the Provider; and
(d) ensure that the Provider is responsive to Maori cultural practices that are relevant to Maori Eligible Persons.
B1.2 The Provider must develop and implement appropriate processes to provide cross-cultural training and education for its staff.
B2. Service Standards
B2.1 The Provider must provide the Services:
(a) in a prompt, efficient, professional and ethical manner;
(b) in accordance with all relevant law;
(c) in accordance with all Ministry Approved Standards;
(d) in accordance with the service specifications set out in Part C; and
(e) without material interruption.
B2.2 The Provider must provide the Services in a manner that is consistent with any health strategy, disability strategy and any strategy for the development and use of nationally consistent standards, quality assurance programmes and performance monitoring issued by the Minister under section 8 or section 9 of the Act.
B3. Quality Assurance Programme
B3.1 The Provider will maintain a quality assurance programme that includes identification and risk management of any areas of potential harm to Eligible Persons. This must include but is not limited to:
(a) a quality plan;
(b) a training programme and performance reviews of all staff;
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Online Sources for this page:
VUW Te Waharoa —
NZ Gazette 2005, No 55
Gazette.govt.nz —
NZ Gazette 2005, No 55
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