New Zealand Gazette – 2005 – No. 55

Page 1386

✨ Health Service Provider Requirements

1386 NEW ZEALAND GAZETTE, No. 55 23 MARCH 2005

(h) complaints are regularly monitored by the Provider and trends identified in order to
improve delivery of the Services by the Provider; and

(i) the complaints procedure is consistent with the Ministry’s complaints policy, as
updated from time to time.

B6. Audit

B6.1 The Ministry may audit any Provider for the purpose of inspecting, monitoring, investigating,
reviewing and evaluating whether the Provider is providing the Services and claiming for
payment in accordance with this Notice.

B6.2 The Provider must co-operate with the Ministry fully and allow the Ministry, or the Ministry’s
authorised agents, access to:

(a) its premises;

(b) all premises where the Provider’s Records are kept; and

(c) staff, sub-contractors or other personnel used by the Provider in providing the
    Services;

for the purposes of and during the course of carrying out any audit.

B6.3 The Provider must ensure that any sub-contracting or agency agreements it may enter into in
relation to the Services include a provision to the effect that the sub-contractor or agent must
co-operate with the Ministry fully and allow the Ministry, or the Ministry’s authorised agents,
the access referred to in clause B6.2.

B6.4 The Provider must allow the Ministry, or the Ministry’s authorised agents, to interview any
staff, sub-contractors, or other personnel used by the Provider in providing the Services and
Eligible Persons receiving the Services from the Provider and the families or whanau of
Eligible Persons where the Ministry considers it appropriate for the purposes of carrying out
an audit.

B6.5 The Ministry will ensure that the exercise of this access under this clause will not
unreasonably disrupt the provision of the Services to Eligible Persons.

B6.6 The Ministry may carry out an audit of a Provider after this Notice is revoked or the
application of this Notice to the Provider has been terminated in accordance with clause B11
or after the Provider has ceased to make Claims under clause E3 or receive payment directly
from Eligible Persons who make Claims under clause E4, but only to the extent that the audit
relates to the period during which the Provider claimed or received payment under this
Notice.

B7. Other Arrangements

B7.1 The Provider must not enter into any other arrangement that may prejudice the Provider’s
ability to meet its obligations under this Notice, but subject to this, the Provider may provide
Services to Persons for whom it does not, or who do not, claim payment under this Notice.

VUW Te Waharoa — NZ Gazette 2005, No 55

Gazette.govt.nz — NZ Gazette 2005, No 55

Parliament House (depicted) was completed in 1918 and remains the primary seat of Parliament.

✨ LLM interpretation of page content

🏥 Complaints Procedure Requirements (continued from previous page)

Domain🏥 Health & Social Welfare
KeywordsComplaints Procedure, Health Services, Provider Responsibilities, Ministry of Health

🏥 Audit Requirements for Health Service Providers

Domain🏥 Health & Social Welfare
KeywordsAudit, Health Services, Provider Responsibilities, Ministry of Health, Records

🏥 Other Arrangements for Health Service Providers

Domain🏥 Health & Social Welfare
KeywordsProvider Responsibilities, Health Services, Ministry of Health

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