✨ Hearing Aid Service Standards
1852 NEW ZEALAND GAZETTE, No. 79 8 JUNE 2011
(b) establishing policies and procedures to ensure that the audiology provider—
(i) complies with the Code; and
(ii) understands the Code and, where requested by the Ministry of Health, is able to refer to documented policies and procedures to demonstrate the provider’s effective implementation of the Code.
Defined in this notice: audiology provider, Code, eligible person, hearing aid services
CB8 Complaints procedure
(1) An audiology provider must establish a complaints procedure for eligible persons, their families and whanau or other persons, which is made known to and easily understandable by eligible persons.
(2) An audiology provider must ensure that, under the complaints procedure—
(a) all parties have the right to be heard; and
(b) the person handling the complaint acts fairly; and
(c) complaints are handled at the level appropriate to the complexity or gravity of the complaint; and
(d) any corrective action required following a complaint is undertaken; and
(e) eligible persons are informed of their right to direct their complaints to the Health and Disability Commissioner and to the Ministry of Health, particularly in the event of non-resolution of a complaint; and
(f) complaints are handled sensitively with due consideration of cultural or other values; and
(g) the making of a complaint will not in any way compromise the eligible person’s ability to receive the hearing aid services or the ability of that eligible person’s family or whanau to be involved in the hearing aid services; and
(h) complaints are regularly monitored by the audiology provider and trends identified in order to improve delivery of the hearing aid services by the audiology provider; and
(i) the complaints procedure is consistent with the Ministry of Health’s complaints policy, as amended from time to time.
Defined in this notice: audiology provider, eligible person, hearing aid services
Relationship with Ministry of Health
CB9 Other arrangements
(1) An audiology provider must not enter into any other arrangement that may prejudice the audiology provider’s ability to meet its
Next Page →
NZ Gazette 2011, No 79
✨ LLM interpretation of page content
🏥
Hearing aid service standards
(continued from previous page)
🏥 Health & Social WelfareHearing aid services, Standards, Audiology provider, Record keeping, Financial management, Quality assurance, Informed consent, Consumer rights, Ministry of Health