Hearing aid service standards




8 JUNE 2011 NEW ZEALAND GAZETTE, No. 79 1851

(2) An audiology provider must maintain full and proper financial and business records in accordance with generally accepted accounting principles, procedures and practices, best business practice generally, and any legal obligations applicable to the audiology provider.

Defined in this notice: audiology provider

CB4 Ongoing improvement of quality of hearing aid services

An audiology provider must have systems and processes for the ongoing improvement of the quality of its hearing aid services.

Defined in this notice: audiology provider, hearing aid services

Relationship with eligible persons

CB5 Quality assurance programme

(1) An audiology provider will maintain a quality assurance programme that includes identification and risk management of any areas of potential harm to eligible persons.

(2) A quality assurance programme must include, but is not limited to,—

(a) a quality plan; and

(b) a training programme and performance reviews of all staff; and

(c) a complaints procedure in accordance with clause CB8; and

(d) appraisal of eligible persons’ satisfaction; and

(e) ensuring staff and subcontractors are aware of the relevant parts of this notice; and

(f) information standards.

Defined in this notice: audiology provider, eligible person

CB6 Relationship to be based on informed consent

An audiology provider must ensure that the relationship between the audiology provider (including the approved assessors who work for them and other staff) and an eligible person is based on informed consent and that the dignity of the eligible person is respected.

Defined in this notice: approved assessor, audiology provider, eligible person

CB7 Eligible persons’ consumer rights

An audiology provider must provide hearing aid services in accordance with all requirements of the Code, including—

(a) ensuring that a copy of the Code is available to eligible persons to whom the audiology provider provides the hearing aid services; and



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Online Sources for this page:

Gazette.govt.nz PDF NZ Gazette 2011, No 79





✨ LLM interpretation of page content

🏥 Hearing aid service standards (continued from previous page)

🏥 Health & Social Welfare
Hearing aid services, Standards, Audiology provider, Record keeping, Financial management, Quality assurance, Informed consent, Consumer rights, Ministry of Health