✨ Commerce Act Amendment Details
NEW ZEALAND GAZETTE, No. 35
29 MARCH 2010
| Indicator | Description | Guidance / Instruction |
|---|---|---|
| Emergency | Can be one of the following events: An unplanned escape and/or ignition of gas that requires the active involvement of any emergencies service (ie, fire service, ambulance); or an unplanned disruption in the supply of gas that affects more than five customers; or the need to evacuate premises as the result of escape or ignition of gas. | |
| Emergency Response Time | The response time is defined as the time elapsed from when an emergency is reported to a Vector representative until Vector’s personnel arrives at the location of the emergency. | Recorded in minutes. |
“Representative” is defined as the Vector call centre representative.
“Personnel” is defined as the faultman called in response to the emergency via the Vector call centre. |
| Interruption | A loss of gas supply upstream at the Customer Isolation Value (CIV) to a customer. | Except for momentary interruptions of less than a minute, Vector must record all instances when gas supply has been lost. |
| Interruption Duration | The time difference between the start time of the initial interruption and the interruption end time. | Interruption duration must be recorded in minutes. Rounding up to the nearest minute is permitted. Vector must notify Commission of any instance where it has approximated the interruption duration. |
| Interruption End Time | The time at which the supply of gas is restored to the customer’s isolation valve. | If multiple end customers are affected by an interruption, a multi-stage restoration may occur. If a multi-stage restoration occurs, end times will be as per time restored to each stage or end customer. |
| Interruption Start Time | The interruption start time is the earlier of the date and time at which: the CIV is closed by Vector; plant is isolated by Vector; or the time and date initially logged by the call centre following calls received to the Emergency Services number in respect of multiple losses of supply arising from a single cause; or Vector is advised of loss of supply by a retailer. | |
| Leaks Detected by Routine Survey | Number of leaks detected on system by routine network survey | Calculated as [Number of leaks detected on distributor’s network by routine network survey / total length pipeline in kms x 1000]. Measurement of leaks will be limited against assets for which Vector is responsible, ie assets upstream of, and including, the customer isolation valve CIV). Includes DRSs, valves etc. Excludes GMSs and outlet pipe. |
| Mains | Mains are the network of pipes that transport gas from the bulk supply transmission system to the service. | |
| Outage Event | Any unplanned interruption that affects more than five customers. | This is interpreted to mean any unplanned event that causes more than five customers to have their gas supply interrupted. Vector must record the following details for each event: Date, regional network name, number of connections affected, average duration, whether caused by third party interference damage. |
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NZ Gazette 2010, No 35
✨ LLM interpretation of page content
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Amendment to the Commerce Act (Vector Natural Gas Services) Authorisation 2008
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🏭 Trade, Customs & Industry29 March 2010
Commerce Act, Authorisation, Vector, Natural Gas, Amendment, Commerce Commission, Quality Performance Reporting, Customer Numbers, Complaints, Gas Escapes, Emergency Response, Interruption Duration