✨ Amendment to Commerce Act
29 MARCH 2010 NEW ZEALAND GAZETTE, No. 35 1015
AMENDMENT TO COMMERCE ACT (VECTOR NATURAL GAS SERVICES) AUTHORISATION 2008
Pursuant to section 70F of the Commerce Act 1986 (as continued in force by section 55G of that Act), the Commerce Commission ("Commission") makes the following authorisation:
1 Title
This authorisation is the Commerce Act (Vector Natural Gas Services) Amendment Authorisation 2010.
2 Commencement and expiry
2.1 This authorisation comes into force on the day on which notice of it is given in the New Zealand Gazette under section 70F of the Commerce Act 1986 (as continued in force by section 55G of that Act).
2.2 This authorisation expires on the expiry of the Commerce Act (Vector Natural Gas Services) Authorisation 2008 ("the principal authorisation").
3 Quality performance reporting
3.1 The table in Schedule 6 of the principal authorisation is revoked and replaced with the following:
| Indicator | Description | Guidance / Instruction |
|---|---|---|
| Average Total Customer Numbers | The average of customer numbers measured at the start of the reporting year and at end of the reporting year. | Calculated as: [Total customer numbers as at beginning of reporting year + Total customer numbers as at end of reporting year] / 2. Reporting year: Is the business’ reporting year (year end 30 June). |
| CIV | Customer Isolation Value. | Also known as the “riser” valve. |
| Complaints | Expression of dissatisfaction made to Vector, related to Vector’s controlled gas business, gas services offered, or the complaint-handling process itself, where a response or resolution is explicitly or implicitly expected. | Complaint must be formally communicated to Vector. Complaints include complaints received by email or by telephone to Vector’s call centre. Complaint must relate to Vector’s gas business (including its employees and services offered). Each individual complaint should be treated separately. If a person complains more than once on the same issue, it is only one complaint. This definition has been developed based on the international measure ISO 10002:2004 Complaint Management System. |
| Confirmed Public Reported Escapes of Gas | Any confirmed escape of gas reported to Vector; excluding third party damage events, leaks detected by routine survey and no traces events. | Calculated as: [Number of confirmed public reported escapes of gas / total length of pipeline (kms)] × 1000. Measurement of PRE will be limited against assets for which Vector is responsible, ie assets upstream of, and including, the customer isolation valve (CIV). |
| Customer | A connection point assigned a unique national metering identification number or agreed point of supply. | Must be a live/active customer and connected to Vector’s network. |
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NZ Gazette 2010, No 35
✨ LLM interpretation of page content
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Amendment to the Commerce Act (Vector Natural Gas Services) Authorisation 2008
(continued from previous page)
🏭 Trade, Customs & Industry29 March 2010
Commerce Act, Authorisation, Vector, Natural Gas, Amendment, Commerce Commission, Quality Performance Reporting, Customer Numbers, Complaints, Gas Escapes
- Commerce Commission