✨ Commerce Act Amendment
1010 NEW ZEALAND GAZETTE, No. 35 29 MARCH 2010
AMENDMENT TO THE COMMERCE ACT (POWERCO NATURAL GAS SERVICES) AUTHORISATION 2008
Pursuant to section 70F of the “Commerce Act 1986 (as continued in force by section 55G of that Act), the Commerce Commission (“Commission”) makes the following authorisation:
1 Title
This authorisation is the Commerce Act (Powerco Natural Gas Services) Amendment Authorisation 2010.
2 Commencement and expiry
2.1 This authorisation comes into force on the day on which notice of it is given in the New Zealand Gazette under section 70F of the Commerce Act 1986 (as continued in force by section 55G of that Act).
2.2 This authorisation expires on the expiry of the Commerce Act (Powerco Natural Gas Services) Authorisation 2008 (“the principal authorisation”).
3 Quality performance reporting
3.1 The table in Schedule 6 of the principal authorisation is revoked and replaced with the following:
| Indicator | Description | Guidance / Instruction |
|---|---|---|
| Approximation | Is an estimation based on the best quality information available at the time of calculation. | |
| Average Total Customer Numbers | The average of customer numbers measured at the start of the reporting year and at end of the reporting year. | Calculated as: [Total customer numbers as at beginning of reporting year + Total customer numbers as at end of reporting year] / 2. Reporting year: Is the business’ reporting year (year end 30 June). |
| CIV | Customer Isolation Value. | Also known as the “riser” valve. |
| Complaints | Expression of dissatisfaction made to Powerco, related to Powerco’s controlled gas business, gas services offered, or the complaint-handling process itself, where a response or resolution is explicitly or implicitly expected. | Complaint must be formally communicated to Powerco. Complaints include complaints received by email or by telephone to Powerco’s call centre (Network Operation Centre). Complaint must relate to Powerco’s gas business (including its employees and services offered). Each individual complaint should be treated separately. If a person complains more than once on the same issue, it is only one complaint. This definition has been developed based on the international measure ISO 10002:2004 Complaint Management System. |
Next Page →
NZ Gazette 2010, No 35
✨ LLM interpretation of page content
🏭
Amendment to the Commerce Act (Powerco Natural Gas Services) Authorisation 2008
(continued from previous page)
🏭 Trade, Customs & IndustryCommerce Act, Authorisation, Powerco, Natural Gas, Amendment, Commerce Commission
- Commerce Commission