New Zealand Gazette – 2001 – No. 172

Page 4204

✨ Health Service Standards



4204 NEW ZEALAND GAZETTE No. 172

B3 Risk Management

B3.1 The General Practitioner or the practice to which the General Practitioner belongs will introduce a system for the identification and management of key risks to consumers, visitors and staff that includes:

a) documented systems to protect consumers, staff and visitors from infection occurring as a result of service delivery. These systems will meet all relevant service-specific requirements and the requirements of the Standard Universal Precautions Guidelines;

b) compliance with the Health and Safety in Employment Act 1992 regarding accidents and incidents in the workplace;

c) systems to manage security (for example, drugs on the premises) appropriate to the degree and range of risk(s) relevant to the Services provided.

B4 Quality Requirements for Maori

B4.1 Each General Practitioner will work to implement a perspective that is inclusive of Maori in the delivery of the services. Processes to achieve this will be suited to the scope and location of the services provided and their impact on Maori, and will include:

a) undertaking work that develops an appropriate range of linkages and maintains co-operation with other relevant providers and community agencies to promote effective service delivery to Maori;

b) identifying whether the services the General Practitioner delivers are meeting the needs of Maori;

c) identifying, and where possible, attempting to remove barriers to accessing services by Maori;

d) facilitating as appropriate the involvement of whanau in the care and treatment of Maori patients receiving service;

e) delivery of effective services for Maori.

B5 Consumer Rights

B5.1 The General Practitioner will display a written Code of Health and Disability Services Consumer Rights and have copies available to patients using the services.

**B5.2 Cultural Values

The General Practitioner will deliver services in a culturally appropriate and competent manner, as is reasonable in the circumstances, ensuring that the integrity of each consumer's culture is acknowledged and respected. The General Practitioner will take account of the particular needs within the community served. The General Practitioner will work to facilitate communication to reduce cultural barriers to access, and work to deliver services that are safe for all people.

**B5.3 Consumer Advocates

In support of the resolution of complaints the General Practitioner will inform consumers of their right to have an advocate. The General Practitioner will allow advocates reasonable access to facilities, consumers, and appropriate



Next Page →



Online Sources for this page:

VUW Te Waharoa — PDF NZ Gazette 2001, No 172


Gazette.govt.nz — PDF NZ Gazette 2001, No 172




✨ LLM interpretation of page content

🏥 Amendment to Patient Benefits and Subsidies for General Practitioners (continued from previous page)

🏥 Health & Social Welfare
Patient Benefits, Subsidies, General Practitioners, District Health Boards, New Zealand Public Health and Disability Act 2000, Quality Standards, Safety, Treatment, Royal New Zealand College of General Practitioners, Quality Improvement, Patient Satisfaction, Risk Management, Infection Control, Health and Safety, Security, Maori Health, Cultural Competency, Consumer Rights