✨ Health Service Quality Standards
19 DECEMBER NEW ZEALAND GAZETTE 4203
ii) the General Practitioner must demonstrate that the safety and treatment of consumers and the safety of staff and visitors will not be adversely affected or compromised by the differing quality standards.
B1.4 Where the District Health Board and the General Practitioner so agree in accordance with clause B1.3 above, the General Practitioner will work towards meeting or substantially meeting the quality standards, systems and guidelines of the Royal New Zealand College of General Practitioners, or other appropriate professional body, that is recognised by the District Health Board and the New Zealand Medical Association or established by the New Zealand Medical Council.
B1.5 The General Practitioner will, within the scope of this Agreement, adopt systems and processes that result in continuous improvement in the quality of the Services provided to consumers.
B2 Quality Improvement
B2.1 The General Practitioner will develop and implement systems that provide for:
a) efficiency, effectiveness and continuity in the provision of services to consumers;
b) compliance with legal, regulatory and contractual obligations including the Health and Safety in Employment Act 1992, the Human Rights Act 1993, the Privacy Act 1993, the Health Information Privacy Code 1994, the requirements of the Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996;
c) practice in accordance with the NZMA Code of Ethics;
d) the adoption of systems and processes necessary to support effective and safe service delivery, including processes for regular review and updating of such systems and for ensuring that they are readily known to and implemented by staff;
e) working with the District Health Board to have a Contingency Plan that attempts to manage continued delivery of services in the event of a major incident and adopt plans as agreed between the District Health Board and the primary care sector.
B2.2 The General Practitioner, or the practice to which the General Practitioner belongs, will undertake to measure levels of patient satisfaction at least once every two years, one method of which may be via a survey to establish the patients’ level of satisfaction with the services that they have received.
a) While there is no prescribed format for the survey described in clause B2.2 the survey must be reasonably capable of providing accurate, comprehensive and representative information and must not knowingly give misleading or biased information.
b) The General Practitioner will implement a process to address issues identified from patient feedback or from the survey of patient satisfaction.
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Online Sources for this page:
VUW Te Waharoa —
NZ Gazette 2001, No 172
Gazette.govt.nz —
NZ Gazette 2001, No 172
✨ LLM interpretation of page content
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Amendment to Patient Benefits and Subsidies for General Practitioners
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🏥 Health & Social WelfarePatient Benefits, Subsidies, General Practitioners, District Health Boards, New Zealand Public Health and Disability Act 2000, Quality Standards, Safety, Treatment, Royal New Zealand College of General Practitioners, Quality Improvement, Patient Satisfaction