19 APRIL NEW ZEALAND GAZETTE 907

(c) Regular meetings between the account manager of the Manager and the Accredited Employer (the frequency of which will depend on the experience of the individual Accredited Employer). The meetings are to review and confirm that appropriate systems are being maintained and to ascertain general satisfaction levels as well as to discuss matters of mutual concern;

(d) In the discretion of the Manager and in conjunction with the annual audit programme, a claimant satisfaction survey to determine overall claimant satisfaction with the Accredited Employers Programme;

(e) Active liaison with Accredited Employer’s workplace employee representatives (if any); and

(f) Monitoring of the ongoing solvency of the Accredited Employer and its expected ability to meet its obligations under the Accreditation Agreement.

20.3 The Manager, in carrying out the audit programme referred to in paragraph 20.2, must give representatives of the Accredited Employer, and representatives of employees of that Accredited Employer, an opportunity to be heard in relation to the audit prior to its completion.

20.4 The Manager is to establish an Accredited Employer reference group to serve as a communication forum to effectively obtain employer views and feedback regarding the overall operation of the programme and identify potential areas for improvement (including in relation to the content and application of the monitoring and audit programme).

20.5 The Manager is to appoint a liaison manager to facilitate employee and employer representative input and advice regarding the operation of the Accredited Employers Programme.

21. Premium Setting

21.1 Before setting the premiums payable under paragraph 6 and paragraph 9 for Cover Periods after 31 March 2001, the Manager must seek the views of Accredited Employers on the elements of the premium expressed (in the relevant formula) as the following factors:

• BHC
• PHC

21.2 The views of Accredited Employer are to be sought by the Manager giving notice with supporting details of its proposals:

(a) To the Accredited Employer reference group referred to in paragraph 20.4; and

(b) To the extent practical, to individual Accredited Employers by despatch through the ordinary mail or by E-mail,

And giving that reference group and those individual Accredited Employers at least 21 days to respond.

21.3 The Manager must then consider the views expressed before finalising the relevant premium elements.

21.4 Failure to comply with the provisions of this paragraph 21 is not to invalidate the premium set.

22. Payment to Manager

The Accredited Employer must agree that any liability referred to under paragraphs 10.2, 10.3, 10.4, 13.3(b), (d), (e), 14.5, 15.2(c) and 23.1 must be paid to the Manager within one month after demand in writing is made by the Manager and notwithstanding any dispute as to the assessment but without prejudice to the rights of the Accredited Employer in respect of such dispute. Unless expressly otherwise stated in this Framework, such demand may be made by the Manager by way of a lump sum after assessment and/or as the expense is incurred by the Manager.

23. Cancellation or Termination

23.1 The Accredited Employer must agree that on early cancellation of any Accreditation Agreement the Accredited Employer is to be liable to the Manager for:

(a) All unexpired obligations of the Accredited Employer under the Accreditation Agreement owed or due to employees who have suffered work-related personal injuries that have arisen or would have arisen during the Claim Management Period but for the early cancellation of the Accreditation Agreement;

(b) An allowance for any further claims that may arise during the remainder of the Cover Period (had it continued).

23.2 The amount of the liability under paragraph 23.1 is to be calculated by the Manager using a basis similar to that in paragraphs 10.2 and 10.3 but taking into account the then known claims together with provision for future possible claims and with full allowance for the risks the Manager has been obliged to take over and for related administration costs.