26 SEPTEMBER 2013 NEW ZEALAND GAZETTE, No. 131 3673

(d) kept at home; and
(e) provided (copy only) to the Ministry’s agent after it has been signed.

29. The disabled person must have a back-up arrangement that:
    (a) ensures the continued delivery of the funded family care; and
    (b) notes any change to the employment relationship.

Authorisation and payment

30. Before the disabled person can receive payment, the Ministry must be satisfied that:
    (a) they are eligible to receive Ministry funded disability support services;
    (b) they are eligible to receive funded family care;
    (c) their documentation is completed properly;
    (d) the family member is eligible to be a family carer;
    (e) the individual service arrangement has been completed, and signed;
    (f) the disabled person and the family carer understand all their responsibilities; and
    (g) there is an employment agreement in place.

Invoicing and payment

31. The Ministry will, each fortnight, use buyer created tax invoices.

32. Payment will be made fortnightly in arrears.

33. The first payment must be backdated to the start date.

34. To receive payment, the disabled person must:
    (a) provide the Ministry with:
    (i) details of their bank account; and
    (ii) their goods and services number (if they are registered for GST); and
    (b) notify the Ministry of any changes to those details immediately they occur.

35. If the disabled person dies while receiving funded family care, the Ministry must pay the family carer directly; payment will be for 28 days.

Stopping payments or imposing conditions

36. The Ministry must stop payments:
    (a) if the disabled person requests;
    (b) if the funded family care is not being provided by the family carer;
    (c) if the disabled person is in hospital, overseas, or is otherwise temporarily not receiving the funded family care;
    (d) if the Ministry’s agent notifies the Ministry (after first discussing the matter with the disabled person and family carer);
    (e) if the disabled person, family carer or person providing replacement care fails to co-operate with any monitoring or audit process;
    (f) if the funded family care is not being provided by the family carer during an employment dispute;
    (g) if there is a breach of the individual service arrangement;
    (h) if there is a breach of this Notice by the disabled person or the family carer; or
    (i) if the disabled person dies while receiving funded family care.

37. Instead of stopping payment, the Ministry may require the disabled person or family carer to comply with conditions before payment will be made.

38. The Ministry must discuss those conditions with all parties before they are required.

Recovering over-payments

39. The Ministry must recover, where reasonable, any over-payments:
    (a) firstly, from other payments (that the Ministry may make to, or on behalf of, the disabled person); and
    (b) secondly, as an amount due and owing from the disabled person.

Resolving problems

40. The disabled person must try and resolve any problems in the following order:
    (a) directly with their family carer;
    (b) with the assistance of any other member of the family/whānau/aiga;
    (c) with the assistance of any friend; and
    (d) with the assistance of the Ministry’s agent.

41. The resolution of problems must take account of the principles and (if helpful to the parties) follow the complaints procedure.

42. If the problem is an employment one, the disabled person and the family carer must try to resolve the problem themselves.

Changing or stopping the funded family care

43. The disabled person, or the family carer, may request that:
    (a) the funded family care be stopped; or
    (b) the funded family care be stopped and an alternative disability support service be provided.

44. Requests for changes to, or stopping, the disability support services must be agreed to or acknowledged by the Ministry.