✨ Electricity Commission Statutory Objectives
30 OCTOBER 2006
NEW ZEALAND GAZETTE, No. 123
3609
- membership by all distributors (including Transpower) and retailers
- robust internal complaints-handling processes within all member companies
- an independent, external, complaints resolution scheme that meets standard benchmarks, such as accessibility, independence, fairness, accountability, efficiency and effectiveness
- self-funding by the industry, and
- compensation where appropriate.
23 The Government supports the existing Electricity Complaints Commission Scheme and the associated Electricity Consumer Code of Practice. However, not all retailers and distribution companies have joined the scheme and the scheme’s coverage falls short of the expectations set out above.
24 The Government therefore expects that the Electricity Commission will encourage the industry to develop this scheme further in a way that ensures it is consistent with the Government’s expectations. If the industry is unable to provide an acceptable scheme, the Commission should recommend regulations to introduce a statutory scheme.
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Online Sources for this page:
VUW Te Waharoa —
NZ Gazette 2006, No 123
Gazette.govt.nz —
NZ Gazette 2006, No 123
✨ LLM interpretation of page content
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Statutory Objectives for the Electricity Commission
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🏛️ Governance & Central AdministrationElectricity, Commission, Consumer Protection, Contracts, Tariffs, Regulations, Domestic Consumers, Low Income, Complaints Resolution