✨ Health Service Specification
23 MARCH 2005 NEW ZEALAND GAZETTE, No. 55 1399
(a) establishing and maintaining processes to ensure the confidentiality of Eligible Person
information in compliance with the Privacy Act 1993 and the Health Information Privacy
Code 1994; and
(b) ensuring that the Provider works in a consulting room or equivalent workspace in a
way that maximises privacy, is respectful of the Eligible Person’s needs and allows for
inspection of the items provided as part of the Services.
C3.3
In providing the Services the Provider must ensure that the Services are accessible. This
includes, but is not limited to:
(a) providing the comprehensive range of Services;
(b) providing an open, professional and friendly service that is available to Eligible Persons
during normal business hours;
(c) notifying the Eligible Person of his or her appointment within 5 Working Days of the
request for the Services; and
(d) meeting the Eligible Person’s physical access requirements.
C3.4
In providing the Services the Provider must ensure that the Services meet the needs of
Eligible Persons. This includes, but is not limited to:
(a) ensuring that the Services are provided in a timely, equitable and efficient manner to
meet the Eligible Person’s assessed needs;
(b) ensuring that the provision of the Services reflects current good practice and is
provided by sufficient numbers of suitable skilled and qualified staff;
(c) ensuring that the items provided as part of the Services are of an acceptable quality;
(d) providing Eligible Persons with choice within the Provider’s range of items provided as
part of the Services;
(e) a range of linkages and co-operation is maintained with other providers and community
agencies to promote effective delivery of the Services.
C3.5
A Provider must not charge Eligible Persons different amounts for the same Services.
C4. Facilities and Safety Standards
C4.1
The Provider must ensure that:
(a) all facilities and equipment used in Service delivery are fit for their purpose and are
maintained adequately and in safe working order;
(b) all equipment and supplies required to provide the Services are available;
(c) safety and emergency equipment and related information is clearly displayed and
accessible;
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Online Sources for this page:
VUW Te Waharoa —
NZ Gazette 2005, No 55
Gazette.govt.nz —
NZ Gazette 2005, No 55
✨ LLM interpretation of page content
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HealthPAC Service Specification
(continued from previous page)
🏥 Health & Social WelfareHealth Services, Provider Requirements, Eligible Persons, Service Information, Service Objectives