7 FEBRUARY NEW ZEALAND GAZETTE 303

Ownership and governance

(i) defining its ownership and governance structures.

(ii) managing in the best interests of the establishment and its kaupapa.

(iii) maintaining its corporate status.

Quality management systems

(iv) applying a coherent set of policies and procedures (quality management system).

(v) applying the management system across all sites.

(vi) defining organisational structures, roles, responsibilities, authorities, lines of reporting and accountability.

(vii) defining how it addresses the principles of the Treaty of Waitangi.

(viii) notifying the New Zealand Qualifications Authority of any significant changes.

Financial management

(ix) using acceptable financial management practices and achieving acceptable financial performance.

(x) operating trust accounts that comply with section 236A of the Education Act 1989.

(xi) having arrangements to indemnify student fees or evidence of exemption.

1.2.2 Personnel

The provider recruits, manages and develops its people to achieve its goals and objectives. The provider demonstrates this by:

(i) using appropriate recruitment and selection practices to make sure it has enough personnel with:

– teaching and subject knowledge

– assessment and moderation expertise

– educational management experience

– quality management expertise

– student support skills

– financial and administration expertise

(ii) providing fair conditions of employment.

(iii) appraising staff performance.

(iv) providing ongoing staff development.

1.2.3 Physical and learning resources

The provider has adequate and appropriate physical and learning resources to achieve its goals and objectives. The provider demonstrates this by:

(i) defining the quality and quantity of physical and learning resources.

(ii) making sure the resources needed for the course are available to students before delivery of training.

(iii) ensuring the premises meet the requirements of the Resource Management Act 1991 and the New Zealand Building Code as required by the Building Act 1991.

(iv) meeting appropriate levels of quality, health, safety and comfort for learners and staff at permanent and temporary teaching sites.

1.2.4 Learner information, entry and support

The provider supplies adequate and appropriate information, entry and support services to learners. The provider demonstrates this by:

Learner information

(i) providing information covering:

– recruitment and enrolment

– publicity material

– descriptions of courses and qualifications

– entry and selection criteria

– induction

– pastoral care, welfare and student support services

– rules and regulations

– withdrawal and refunds

– disciplinary procedures

– complaint procedures

– reassessment procedures

– procedures for appeals of academic results

– recognition of prior learning or current competency

– total costs for enrolment and pursuing a proposed course of study

– student fee indemnification arrangements

– health and safety requirements

At enrolment

(ii) making sure learners fully understand what is required from them in their proposed course of study.

(iii) identifying learners’ specific learning needs and planning how to address those needs to ensure they have reasonable chance of success.