New Zealand Gazette – 2002 – No. 89

Page 2379

✨ Casino Regulations

31 JULY NEW ZEALAND GAZETTE 2379

(3)

(a) the Gaming Shift Manager must, (with the complainant’s consent) as
soon as practicable, advise an inspector on duty in the casino of the
details of the complaint; or

(b) if the complainant does not consent to the Gaming Shift Manager
doing so, the casino operator must advise the complainant how he or
she may contact an inspector for the purposes of making a complaint.

 If the Gaming Shift Manager is unable to contact an inspector on duty in the
 casino for the purposes of providing advice under subsection (2), he or she
 shall be deemed to have complied with the obligation to provide advice
 under that subsection if he or she:

 (a)     telephones the inspectors’ office on the casino premises to advise of
     the complaint; and

 (b)     if no response is received, leaves a message on the answer phone
     with the following details:
     (i)     the time of the complaint,
     (ii)    (with the consent of the complainant) the name, present
         location, address and contact number of the complainant,
     (iii)   details of the dispute, and
     (iv)    information about any relevant documents (including
         surveillance tapes) available for review; and

 (c)     advises the complainant of the action taken.

Patron requests to see inspector

(1) The provisions of this section apply subject to those of section 13.

(2) The casino operator must act on any request by a patron (made on the casino
premises) to see an inspector, whether or not the request is made in
connection with a dispute relating to the conduct of gaming in the casino.

(3) Where a request under subsection (2) of this section is made to a licensed
employee, that employee must, as soon as practicable, notify the request to
any of the following:

 (a)     an inspector on duty in the casino;
 (b)     the employee’s supervisor;
 (c)     a security officer employed in the casino.

(4) Where the request has been referred to a supervisor or a security officer
under subsection (3), that person must notify an inspector on duty in the
casino of the request.

VUW Te Waharoa — NZ Gazette 2002, No 89

Gazette.govt.nz — NZ Gazette 2002, No 89

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✨ LLM interpretation of page content

🏛️ Minimum Internal Control Standards - Records and Notifications (continued from previous page)

Domain🏛️ Governance & Central Administration
KeywordsCasino Regulations, Employee Records, Training Courses, Certificate of Approval, Patron Complaints, Inspector Notifications

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