3642

NEW ZEALAND GAZETTE

No. 175

• Savings are credited to a customer’s monthly account for the billing number which is enrolled on the Friends & Family call savings plan and presented as a two line entry on the statement.

• Savings from these plans continue until
  (1) the Friends & Family call savings plan the customer is enrolled on terminates, or
  (2) the customer chooses to enrol in another plan, or
  (3) the customer withdraws from the plan.

• Friends & Family call savings plans can be cancelled with 3 working days notice. Customers can cancel by giving written or oral notice to their local Telecom office.

• New residential customers, or existing customers who are not enrolled in the National Off Peak Plan, who request a new connection will automatically be provided with the Friends & Family National All Day plan.

Call Savings

National All Day Plan
If a customer enrolled in the Friends & Family National All Day Plan does not reach the billing period threshold of $17.78 (GST exclusive), on qualifying calls, they make no savings. There is no financial penalty for spending less than $17.78 (GST exclusive) on qualifying calls. Once a customer reaches the $17.78 (GST exclusive) threshold the following savings apply to all qualifying calls. This includes the first $17.78 (GST exclusive).

Call Duration Savings
Calls lasting less than 20 minutes 10%
Calls lasting 20 minutes and over but less than 30 minutes 20%
Calls lasting 30 minutes and over 30%

National Off Peak Plan
If a customer enrolled in the Friends & Family National Off Peak Plan does not reach the billing period threshold of $17.78 (GST exclusive), on qualifying calls, they make no savings. There is no financial penalty for spending less than $17.78 (GST exclusive) on qualifying calls. Once a customer reaches the $17.78 (GST exclusive) threshold the following savings apply to all qualifying calls. This includes the first $17.78 (GST exclusive).

Call Duration Savings
Calls lasting less than 20 minutes 15%
Calls lasting 20 minutes and over but less than 30 minutes 30%
Calls lasting 30 minutes and over 45%

International Off Peak Plan
If a customer enrolled in the Friends & Family International Off Peak Plan does not reach the billing period threshold of $17.78 (GST exclusive), on qualifying calls, they make no savings. There is no financial penalty for spending less than $17.78 (GST exclusive) on qualifying calls. Once a customer reaches the $17.78 (GST exclusive) threshold the following savings apply to all qualifying calls. This includes the first $17.78 (GST exclusive).

Call Duration Savings
Calls of any duration 12.5%

Call Types
Friends & Family National All Day Plan savings apply to all Direct Dial National Calls. Friends & Family National Off Peak and International Off Peak savings only apply to Direct Dial National and/or Direct Dial International Calls between 6 p.m. and 8 a.m. Monday to Friday, all day Saturday and Sunday and all day on National Statutory holidays (see section 2.2 and 2.10.1). Friends & Family savings also apply to manual National and International Calls, from non-STD exchanges.

Savings do not apply to non-Direct Dialled National and non-Direct Dialled International Calls, for example, local calls, operator-assisted calls, Audioconference calls, calls to telephones connected to the Telecom Cellular Network, pager calls, Telecom 0900 calls, calls to or from the Scott Base Telephone Service, calls to Telecom Mobile Radio, calls to NZ Islands and calls to vessels in New Zealand waters.